Lumira Travels LLC (“Company,” “we,” “us,” or “our”), operating as **My Umrah Guides**, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you when you visit myumrahguides.com (the “Site”) or communicate with us by phone, WhatsApp, or SMS.
By using this Site or providing your information to us, you agree to the terms of this Privacy Policy.
—
Who We Are
**Lumira Travels LLC**, doing business as **My Umrah Guides**
6 Kilmer Road # 1101, Edison, New Jersey 08817, United States
Email: info@myumrahguides.com
Phone: (848) 394-9215
—
Information We Collect
We collect information you provide directly to us, including:
Contact information: name, email address, phone number
Trip details: departure airport and date, number of adults/children/infants traveling, preferred nights in Makkah and Madinah, room requirements, hotel/accommodation preference
Communications: messages you send us via our website contact form, phone, WhatsApp, or SMS
We also automatically collect certain technical information when you visit our Site, including:
– IP address, browser type, device type
– Pages visited, time spent on pages, referring website
– Cookies and similar tracking technologies (see Section 6)
—
How We Use Your Information
We use the information we collect to:
– Respond to your inquiries and provide personalized Umrah package quotes
– Communicate with you about your booking, trip preparation, and travel documentation via phone, email, WhatsApp, and SMS
– Arrange hotel accommodations, private ground transportation, and related travel services on your behalf
– Improve our website and services
– Comply with legal and regulatory requirements
—
How We Share Your Information
We do **not** sell your personal information.
We may share your information with:
Service providers necessary to fulfill your travel arrangements, such as hotels, ground transportation providers, and travel documentation processors, solely for the purpose of completing your booking
Legal authorities, if required by law, regulation, or legal process
**SMS consent is not shared with third parties or affiliates.** If you provide your phone number and consent to receive SMS messages from us, that consent and your mobile information will not be shared with any third party for marketing or promotional purposes.
We do not share customer data between Lumira Travels LLC entities and any other business we operate; each of our brands maintains separate customer records and separate consent.
—
SMS/Text Messaging
If you opt in to receive SMS messages from My Umrah Guides, we may send you messages related to:
– Booking confirmations and quote follow-ups
– Trip preparation and travel documentation updates
– Customer support and general inquiries
Message and data rates may apply. Message frequency varies. You can opt out of SMS communications at any time by replying **STOP** to any message. For help, reply **HELP** or contact us at (848) 394-9215.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
—
Cookies and Analytics
We use cookies and similar technologies, including Google Tag Manager and Google Ads conversion tracking, to understand how visitors use our Site and to measure the effectiveness of our advertising. This may include tracking whether you click to call, message us on WhatsApp, or submit a form. You can control cookies through your browser settings.
—
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, respond to your inquiries, complete your travel booking, and comply with our legal obligations.
—
Children’s Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
—
Your Choices
You may:
– Opt out of SMS messages at any time by replying STOP
– Request access to, correction of, or deletion of your personal information by contacting us at info@myumrahguides.com
– Decline to provide certain information, though this may limit our ability to assist with your travel arrangements
—
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.
—
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
—
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
**Lumira Travels LLC / My Umrah Guides**
6 Kilmer Road # 1101, Edison, New Jersey 08817
Email: info@myumrahguides.com
Phone: (848) 394-9215